General conditions

  • The prices are per person/day for a stay of at least 5 days, including a plentiful breakfast buffet with organic products (from 7.30 - 10.30 am) and a 5 course evening meal with a choice (from 6.30 - 9 pm). We ask you to dress correctly for dinner.
  • We charge at least 3 days room fee, without board, by earlier departure or non-arrival.
  • For stays of 4 days there is a surcharge of 10% per person.
  • Local tax: Beginning on 1 January 2014, a local tax will be introduced in South Tyrol/Südtirol. The revenue from this local tax will be used for the expansion and maintenance of infrastructure and services, as well as for the organization of cultural and sports events. The local tax will be levied at all lodging establishments, on a per-guest and per-overnight-stay basis. The amount is contingent upon the category of the establishment. Children and adolescents under  14 years of age are exempt from levy. The local tax is payable upon departure and is listed separately on the invoice.
  • There is a reduction of € 12,00 per person/day off the half board price for bed and breakfast.
  • Price reduction of 10% off the half board price for the 3rd adult, or each further adult, sharing the same room. Parking-space in our underground garage € 8,00 per day.
  • Surcharge of 35% up to 75% per day for single occupancy of a double room.
  • Rooms can be occupied after 2 pm. Please vacate your room before 11 am on day of departure.
  • If you are going to arrive after 6 pm, please inform us.
  • Special room numbers cannot be booked.
  • Small dogs are allowed only on request. We charge € 12,00 without food. Dogs are not allowed in the dining rooms or near the pools.
  • To confirm a booking we require a deposit (caparra) from € 250,00 to € 500,00 per room. You can pay by credit card through our homepage by clicking on pay.
  • Your credit card number and expiry date are enough for us as safety for your reservation. In the case of non-arrival or earlier departure, we will charge at least 3 days room fee, without board, to your card.
  • You can pay in cash (up to € 2.999,99) with Euros. We also accept Visa, Maestro, Mastercard, Amex.
  • Gift vouchers are valid for a maximum of 12 months.
  • Our TIP: travel insurance will cover you for cancellation costs and can be bought from all travel agents or by internet.
  • Our cancellation policy:
    The right of withdrawal as laid down in the Consumers' Code (notification pursuant to Part III, Section III, Paragraph I of Italian Legislative Decree no. 206/2005, Consumers' Code) is not contemplated – however, we are willing to apply the following conditions for withdrawal:
    - Every room cancelled 30 days before arrival is subject to a charge of € 250,00 - € 500,00
    - Cancellations up to 7 days before arrival are subject to payment of 70% of the full stay
    - Cancellations under 7 days before arrival are subject to payment of 80% of the full stay
    - Early departures incur in the payment of the full amount of the reservation
    - In case of non-arrival 100%
  • Gift vouchers are valid for a maximum of 12 months and not negotiable.
  • Reduction for children: Sharing the same room with parents (per day/half board):
    - up to 3 years old: free
    - up to 6 years old: € 32,00
    - up to 10 years old: € 42,00
    - up to 15 years old: € 52,00
    - up to 18 years old: € 62,00
  • Dogs: small dogs only on request and availability: € 25,00 per day without food. € 30,00 per room for final cleaning.
Trip cancellation insurance